Dear Sir or Madam, This is the second time I am writing to you and I am still waiting for a reply. My wife and I were guests in your hotel the Manhattan hotel at Times square New York, From the 1st of June to the 4th I have to say that the first room that we were given when we arrived, was certainly not up to standard, And we were thinking of leaving and finding another hotel that would be suitable for us. Luckily the next day we spoke to one of your staff at the reception desk, his name is Mr.Adam Westner, And we decided to upgrade our room to the executive room on the 18th floor, I must say that Mr.Westner was very professional very polite and friendly, this in itself changed our disappointment to an enjoyable stay in your Hotel. He was absolutely the deciding factor for my wife and I. I travel a lot for business and stay in hotels all over the world, But this is the first time that I have seen fit and taken the time to write these few words. I would like to recommend Mr.Westner for his friendly and professional behavior toward the guests in your hotel. Please let Mr.Westner know that we very much appreciated the way he treated us and all the other guests. It made our stay very pleasant. Yours Sincerely Mr. Gilroy CEO Baguera Israel
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