We were booked into this hotel for a week, as part of our tour of Portugal. The staff was very friendly and helpful. A desk clerk even went outside with me to show me where the nearest ATM was. The welcome drink, tray of goodies and the flower for my wife were nice touches. The room was of adequate size and was clean and comfortable with all the necessary amenities. The hotel is centrally located. There were a few glitches. When we arrived back at the hotel at 5 PM after touring Porto the room was still being made up. We sat down at the end of the hall until it was ready. It wasn't a long time and we really didn't mind that much, but I would think this should have been done much earlier in the day. We had dinner in the restaurant the first night and it was only so-so. We ate at one of the many restaurants around the square on the following night. The breakfast buffet was OK although the coffee service needs to be improved. Maybe I should grade them down to 4.5 for these things but I guess I'll stick with 5 (Excellent).